Shipping policy

SHIPPING

First we’ll process your payment, after this the item(s) you bought will be prepared for dispatch, then we’ll dispatch them usually up to 5 working days from the day you made the purchase but on peak periods it could take 7 working days, we always try to make this kind of waiting period as rare as possible.

Then we will send you an email notifying you that your item has been shipped and on its way to you.

The item or items will be sent to the address that you have in your Momokakkoii website account or the address that you typed at the moment of check out in case you decide not to create a Momokakkoii website account, so please make sure you keep this address up to date and that it has a house number, a street name, postal code and that it is the correct address where you want your items to be delivered.


TIME ESTIMATES FOR DELIVERY

We provide delivery estimates and it depends on the place where you want the items delivered, we ship everywhere in the world.

Here are some of the time estimates we manage for every region in the world:

 

Standard Shipping

 

 

 United Kingdom              7 - 14 days after dispatch

Europe                             7 - 20 days after dispatch

United States & Canada  7 - 20 days after dispatch

Australia, Japan and South Korea  20 - 35 days after dispatch            


Rest of the World           20 - 35 days after dispatch


Please be aware that we do our best to abide by our delivery estimates and provide the quickest and most efficient service but sometimes delays do happen.


If after a few days past the delivery estimates you have not received your items yet, please do the following:


Please check again that the delivery address of your order is the correct one.

Please check if a red card saying they couldn't deliver your items and that it's being held at the post office, it's also wise to check with the neighbors and nearby areas if you still cannot find your item then please call the post office.

If none of this works, please send us an email and we will try our best to resolve the situation.


International buyers please be aware that we have no control over local delivery services, they vary a lot depending on the area where you reside. 

Delays may be due to slow local delivery services, checks at customs or busy periods of the year i.e. Local Holidays etc.


IMPORT DUTY AND TAXES

You are responsible for any import duty or tax that may apply to orders outside the UK. This does not refer to shipping charge but to any legal requirements decided by the governing law where you reside. Any order refused by customers due to these charges will be liable for all costs shipping the order back, including the original cost of the shipping, the costs of shipping are non-refundable.


Note in rare occasions custom agents may delay delivery of some packages.


EXCHANGE RATES

All our prices are in GBP (Great Britain Pound) if you make a purchase from outside the UK your bank or credit card company will convert the purchase into your local currency at the exchange rate of the moment. With a simple Google search, you can find out how much that exchange rate will approximately be.

By placing an order at Momokakkoii.com, you are responsible for the original shipping charges, all applicable custom import fees and the cost of return shipping back to Momokakkoii in case you need to make a return. This also applies to any shipments that are refused by you at delivery.

 

Need any help? Contact info@momokakkoii.co.uk

 

Momokakkoii's Mobile Terms of Service

The Momokakkoii mobile message service (the "Service") is operated by Momokakkoii (“Momokakkoii”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Momokakkoii’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Momokakkoii through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Momokakkoii. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Momokakkoii or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Momokakkoii mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Momokakkoii or email info@momokakkoii.co.uk.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.